Refund Policy
Last updated: 26 September 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your SiteDesk subscription, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or reply to your Paddle order receipt email. You can also contact us and we will help you with the request.
Cancelling your subscription
You can cancel your subscription at any time from Settings → Manage subscription, or through Paddle's customer portal. When you cancel, you keep access until the end of your current paid billing period — cancelling stops future renewals and is separate from requesting a refund.
Questions
SiteDesk is operated by Razin Omar. For any billing question, contact Paddle via your order receipt, or reach out to us through the app. See our Terms & Conditions for the full subscription terms.